SAP Press - Discover SAP CRM

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作者 SAP 2013年出版 分类:sap 1338

SAP Press - Discover SAP CRM 英文原版,可编辑带导航非影印版!

1 Customer Relationship Management ...................................... 25

2 SAP CRM Detailed Overview ..................................................... 41
3 SAP CRM Marketing .................................................................... 59
4 SAP CRM Sales .............................................................................. 77
5 SAP CRM Service ........................................................................... 97
6 SAP CRM Interaction Center ...................................................... 121
7 SAP Web Channel Experience Management Solution ........ 151
8 SAP CRM Mobile Applications .................................................. 173
9 SAP CRM Partner Channel Management ................................ 195
10 The Technology and Tools Behind SAP CRM ......................... 225
11 Master Data .................................................................................... 247
12 Working with SAP Industry Vertical Solutions ..................... 273
13 SAP CRM Analytics ....................................................................... 297
14 SAP CRM User Access .................................................................. 333
15 Building an SAP CRM System .................................................... 343
16 Case Study: Canadian Blood Services ...................................... 357
17 Case Study: Yaskawa America, Inc. .......................................... 365
18 Case Study: Intuitive Surgical .................................................... 373

CRM SAP Press 英文原版
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